Privacy Statement

1. Frozen Direct does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via e-mail or by enquiring about or ordering any of our services.
2. The personal information you do give is the information given at the time of ordering or registering and is used exclusively by Frozen Direct or our other businesses for providing you current and future information and services
3. If you do not wish to receive information and offers via email from Frozen Direct or our other businesses send an email to tell us. You may also unsubscribe at any time by using the link on any emails from us.
4. We do not pass any of your personal data to outside organizations and/or individuals except where goods are delivered direct from the suppliers
5. Frozen Direct may send cookies from this website to enhance your visit by remembering shopping visits etc - does not include transaction details
6. You have a right to know about the personal information Frozen Direct holds about you. You also have a right to have your data corrected or deleted. Please address all your requests and/or queries about our data protection policy to:

Frozen Direct
Ewe Bank Gate
Waggon Lane
Upton, Pontefract
West Yorkshire
WF9 1JS
Telephone: 01977 645891 Mon - Fri 9.30 am - 4.30 pm calls at standard rate
Email: contact us

Disclaimer

1. You may not reproduce, copy, download, publish, distribute, record, transmit or transfer any of the data displayed on Frozen Direct . You are entitled to use the information for your own personal private use, but not in connection with any business or commercial undertaking unless permission is given
2. Frozen Direct is provided to you free of charge on an "as is" basis. Whilst considerable efforts are made to ensure that the information is of the highest quality, no warranties or representations are made, nor are to be implied, as to the accuracy, merchantability or fitness for purpose of the information provided.
3. Frozen Direct are not agents for and can give no assurances with regard to the persons, companies and other organizations whose goods or services are displayed or referred to in Frozen Direct , nor with regard to the availability, suitability or prices of such goods and services.
4. Frozen Direct will not be liable to you under any circumstances for any direct, indirect, consequential or special damages arising from your use of Frozen Direct .
5. All material contained in the Frozen Direct site is copyright to their respective owners.
6. This site is copyright protected. If you have any questions, please contact us.
7. For information about the way Frozen Direct obtains and uses your personal data, please refer to our privacy policy above.

'Your statutory rights are not affected'

Customer Services

1. If you wish to call customer services to discuss you order you can contact us on 01977 645891 between Mon - Fri 9.30 am - 4.30 pm - calls at standard rate

Complaints

1. In the unlikely event that you have a complaint relating to any of the products or services available from Frozen Direct please contact us at the address or telephone number above and we will investigate it immediately.
2. Your complaints are strictly confidential and we will contact you within 5 working days

'Your statutory rights are not affected'