POSTAGE & DELIVERY :: FROZEN DIRECT

Here's a breakdown of our postage rates together with contact details for tracking purposes.
TRANSPORT COMPANY		FORMAT OF TRACKING NUMBER	CUSTOMER SERVICE / ORDER TRACKING NUMBERS

http://www.parcelforce.com/		Try this one first - format is two letters followed by just numbers	08708 501150
http://www.postoffice.co.uk/		for numbers like ZH 1234 5678 9GB	08457 22 33 44
http://www.tnt.co.uk/		These are just numbers with no letters	0800 100600

		If you have not received your order by 1.30pm then you should contact the transport company or post office direct and quote your tracking number, they should be able to give you an idea of the delivery time.

UK POSTAGE RATES
The standard delivery charges are shown below and are based on a UK MAINLAND NEXT WORKING DAY service (8.00am - 6.00pm Mon - Fri), earlier delivery times and Saturday are also available - by 9,00am , 10am and 12 noon services.

DESTINATION	MAX WEIGHT	PRICE £
MAINLAND UK	20KG	11.99

N. IRELAND	20KG	19.99

SCOTTISH HIGHLANDS & ISLANDS *	20KG	19.99

*NOTE THAT THE FOLLOWING DELIVERY POST CODES MAY NOT BE A NEXT DAY SERVICE - 1 - 4 DAYS IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. AND INCUR AN ADDITIONAL CHARGE OF £8


DELIVRERY INFORMATION (UNITED KINGDOM)
Q. Will you tell me when my order ships?
A. Yes. The day we send the order we also send you an note to your registered email address. This includes the tracking information if applicable

Q. How long does it take to deliver my order?
A. Usually within 48 hours from Monday - Friday, here's a general breakdown

Order Mondays before 12 noon - delivered Tuesday
Order Mondays after 12 noon - delivered Wednesday

Order Tuesdays before 12 noon - delivered - Wednesday
Order Tuesdays after 12 noon - delivered Thursday

Order Wednesdays before 12 noon - delivered Thursday
Order Wednesdays after 12 noon - delivered Friday

Order Thursdays before 12 noon - delivered Friday
Order Thursdays after 12 noon - as per Monday - *see below

Order Friday before 12 noon - as per Monday - *see below
Order Friday after 12 noon - as per Monday

* Orders that come in on Thursday afternoon and Friday morning are treated as Monday orders unless previously arranged with us. If you want the order to go out on Friday then you need to ring us to let us know

Days above in bold are the usual delivery days depending availability and number of orders received

If your order seems delayed then please check your orders history to establish the status of the order. If it's marked at 'BACKORDERED' then something is out of stock or I can't find it! If you want to discus the order then please ring us or use the contact us form